Style by Eliana is committed to providing quality services
to you and this policy outlines our ongoing obligations to you in respect of
how we manage your Personal Information.
We have
adopted the Australian Privacy Principles (APPs) contained in the Privacy Act
1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use,
disclose, store, secure and dispose of your Personal Information.
A copy
of the Australian Privacy Principles may be obtained from the website of The
Office of the Australian Information Commissioner at http://www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal
Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect include: names, addresses, email
addresses, phone and facsimile numbers.
We
collect your Personal Information for the primary purpose of providing our
services to you, providing information to our clients and marketing. We may
also use your Personal Information for secondary purposes closely related to
the primary purpose, in circumstances where you would reasonably expect such
use or disclosure. You may unsubscribe from our mailing/marketing lists at any
time by contacting us in writing.
When we
collect Personal Information we will, where appropriate and where possible,
explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive
information is defined in the Privacy Act to include information or opinion
about such things as an individual’s racial or ethnic origin, political
opinions, membership of a political association, religious or philosophical
beliefs, membership of a trade union or other professional body, criminal
record or health information.
Sensitive
information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where
reasonable and practicable to do so, we will collect your Personal Information
only from you. However, in some circumstances we may be provided with
information by third parties. In such a case we will take reasonable steps to
ensure that you are made aware of the information provided to us by the third
party.
Disclosure of Personal Information
Your
Personal Information may be disclosed in a number of circumstances including
the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your
Personal Information is stored in a manner that reasonably protects it from
misuse and loss and from unauthorized access, modification or disclosure.
When
your Personal Information is no longer needed for the purpose for which it was
obtained, we will take reasonable steps to destroy or permanently de-identify
your Personal Information. However, most of the Personal Information is or will
be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may
access the Personal Information we hold about you and to update and/or correct
it, subject to certain exceptions. If you wish to access your Personal
Information, please contact us in writing.
Style by Eliana will not charge any fee for your access
request, but may charge an administrative fee for providing a copy of your
Personal Information.
In order
to protect your Personal Information we may require identification from you
before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an
important to us that your Personal Information is up to date. We will
take reasonable steps to make sure that your Personal Information is
accurate, complete and up-to-date. If you find that the information we have is
not up to date or is inaccurate, please advise us as soon as practicable so we
can update our records and ensure we can continue to provide quality services
to you.
Policy Updates
This
Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you
have any queries or complaints about our Privacy Policy please contact us at:
37 Meadowlark Lane, Mooroolbark VIC 3138
0412 227 761